Comments: -

You know I would really like to extend my sincere thanks to Javier Mendez. He is always there to support us. He has our complete trust.

Financially we are struggling and I like that he gives us a discount here and there when we need it. I know my car is in good hands when we leave it there for service.

I like the detailed explanation of the services needed or received. All in all, you have a trusted, dedicated employee that displays his wisdom and compassion with clients.

Those are the employees that keep customers coming back because of the quality service they receive.

Awesome job Javier! 03/07/2012

THANK YOU!

Appreciate Javier spending time to explain the findings from the checklist.

I am sure Frank Smith has been using the checklist for a longtime but this is the 1st time somebody goes thru the checklist and findings to me.

Thank you!
Henry O. 

Adriana M. 

"My second great experience with Frank Smith Toyota. Thanks for everything."

Carlos A.

"Excellent experience. Thank you very much."

Msgr. Gustavo B.

"I am still on "honeymoon" with my new car"

Joseph k.

"Your operation is clearly the best I have ever experienced in 82 year of life."

Beulah W.

"FRANK DID AN EXCELLENT JOB OF PICKING OUT THE VAN. THE MAN WHO DELIVERED IT ALSO DID EXCELLENT."

ANDREI A.

"Great customer service - Helped cater to my needs"

Anonymous.

“As senior citizens we want to thank ALL your salespeople – Ladies & Gentlemen – for the all extra help shown us during our purchasing our 2006 Corolla.”

Ma. Esther P.

“This was a thoroughly enjoyable experience. This was the first time in my adult life that I bought a brand new car and one I had wanted for 10 years.

I never felt pressured or rushed and I also felt that I was being listened to the whole buying experience was exceptional.”

Abraham a.

“... Great people skills”

James B.

“I am impressed with your dealership.”

Irene T.

There's a reason!

My 2012 Prius V is the third vehicle I've purchased from Frank Smith Toyota and there's a reason for it: I love the service!

They never mark up the prices of their cars to where I feel like I need to gear up for a negotiation battle; when I go in for service, I've never felt pressured or hassled to buy more than what I initially went in for;

and I get freshly baked cookies and a manicure while I wait - shut the hell up it's AWESOME! Plus, they have quality vehicles that I never have problems with and never worry about high maintenance fees like other luxury vehicles.

They're dependable, cost effective, and I get compliments on my car all the time. I'd like to think it's because I make my Toyota look good, but deep down I know the truth :) and that's okay.